Responsible Gaming
at aee67 — Your Safety First
aee67 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming framework gives you the tools and knowledge to stay in control — so betting always remains a source of entertainment, never a source of harm.
We Put Player Wellbeing Above Everything
At aee67, responsible gaming is not an afterthought — it is built into the very foundation of how we operate. We believe that every player in Bangladesh deserves access to transparent tools that keep their betting habits healthy, manageable, and enjoyable over the long term.
Gambling should always be treated as a leisure activity with a defined entertainment budget — much like going to the cinema or attending a cricket match at the Shere Bangla National Stadium in Dhaka. When it stops being fun, it is time to pause. aee67 provides you with every resource you need to do exactly that, without judgement and without delay.
Our responsible gaming programme covers deposit limits, session time controls, cooling-off periods, voluntary self-exclusion, and direct access to our 24/7 English-speaking support team. All tools are available free of charge to every registered aee67 account holder, and activation takes just minutes from within your account dashboard.
Strict 21+ Policy
The aee67 platform is available exclusively to individuals aged 21 years and above. We use identity verification (KYC) to confirm the age of every account holder. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your aee67 account. Once a limit is active, it cannot be increased until a mandatory cooling-off period has elapsed — protecting you from impulsive decisions during a losing streak.
Session Time Limits
Define how many hours per day or week you want to spend on the aee67 platform. When your session limit is reached, you will receive a notification and be automatically logged out, giving you a natural break from play.
Time-Out / Cooling Off
Need a short break? Activate a time-out of 24 hours, 48 hours, one week, or one month. During this period your aee67 account is temporarily suspended and you will not receive any promotional communications from us.
Self-Exclusion
If you feel that gambling has become a serious problem, you can request a long-term self-exclusion from the aee67 platform. Exclusion periods start at six months and can extend indefinitely. Reinstatement requires a formal review by our responsible gaming team.
All the Controls You Need, Always Within Reach
Every responsible gaming tool at aee67 is accessible directly from your account dashboard, free of charge, and activates immediately upon request.
Loss Limits
Set a hard limit on the total amount you are willing to lose within a defined period. Whether you set a daily loss cap of ৳500 or a monthly ceiling of ৳5,000, aee67 will stop accepting wagers from your account once that threshold is reached, preventing further losses.
Reality Checks
Enable periodic on-screen reminders that show you how long you have been playing and your net position for the session. Reality checks are available at 15-minute, 30-minute, and 60-minute intervals, and appear as a brief overlay without interrupting your experience.
Promotional Opt-Out
Some players prefer not to receive bonus offers, free bet promotions, or marketing communications. You can opt out of all promotional messaging at any time from within your aee67 account settings without affecting your ability to use the platform.
Account Closure
If you decide to stop gambling entirely, you can request the permanent closure of your aee67 account at any time by contacting our support team at [email protected]. Your remaining balance will be returned to your nominated bKash, Nagad, Rocket, or Upay account after standard verification.
24/7 Support Access
Our English-speaking support team is available around the clock via live chat inside your account dashboard. If you are struggling with your gambling habits or simply want to discuss your account limits, our agents are trained to assist with sensitivity and without judgement.
Betting History Review
Access a full record of your betting activity — including stakes, results, deposits, and withdrawals — from your account dashboard at any time. Reviewing your history regularly is one of the most effective habits for maintaining healthy gambling behaviour.
Know When Gambling May Be Becoming a Problem
Problem gambling can develop gradually and affect anyone, regardless of income, education, or background. The first step toward getting help is recognising that a problem exists. If any of the behaviours listed here sound familiar — whether relating to yourself or someone you know — we strongly encourage you to reach out to aee67 support or a professional counselling service immediately.
You do not need to be in financial crisis to seek help. Many people benefit from early intervention — even when gambling is only beginning to cause stress or distraction. aee67's responsible gaming tools are available at any point, to any player, at no cost.
Spending more money on gambling than you can comfortably afford to lose, including dipping into savings, rent, or household funds.
Chasing losses — placing larger bets in an attempt to recover money lost in previous sessions.
Feeling anxious, irritable, or restless when you are not able to gamble, or when you try to cut down or stop.
Gambling to escape from stress, anxiety, personal problems, or negative emotions rather than for entertainment.
Neglecting family responsibilities, work obligations, or social activities because of time spent gambling.
Lying to friends, family members, or colleagues about how much time or money you spend on betting.
Borrowing money from others — including via mobile banking services like bKash or Nagad — specifically to fund gambling activity.
Being unable to stop gambling even after deciding to quit, or repeatedly failing to stick to self-imposed betting limits.
Take a Moment to Check In With Yourself
Read through the following questions honestly. If you answer "yes" to two or more, we encourage you to use one of our responsible gaming tools or contact our support team for a confidential conversation.
What to do next: If several of these questions resonate with your experience, please contact the aee67 support team via live chat or email at [email protected]. Our team can help you activate self-exclusion, set limits, or simply talk through your options in a safe, confidential environment. You can also speak to a trusted person in your life — a family member, a doctor, or a counsellor.
How to Activate Your Responsible Gaming Tools
Setting up responsible gaming controls on your aee67 account is straightforward and takes only a few minutes. Follow the steps below to put protections in place today. If you encounter any difficulty, our 24/7 support team is ready to guide you through the process.
All limits and controls take effect immediately upon activation. Requests to increase a limit or shorten a self-exclusion period are subject to a mandatory reflection period to ensure you have had adequate time to reconsider.
Log In to Your aee67 Account
Visit aee67.io and log in using your registered username and password. If you have forgotten your credentials, use the password reset option on the login page. All responsible gaming tools are available once you are authenticated.
Navigate to Account Settings
Click on your account icon in the top-right corner of the dashboard, then select "Account Settings" from the dropdown menu. You will find a dedicated "Responsible Gaming" tab within the settings panel.
Choose Your Control Type
Select the type of control you wish to activate — deposit limit, session time limit, loss limit, reality check, time-out, or self-exclusion. Each option includes a brief explanation to help you choose the most appropriate tool for your situation.
Set Your Parameters
Enter your chosen limit amount (in ৳ BDT) or time period. For deposit limits, you can specify daily, weekly, or monthly caps. For time controls, choose your preferred session duration or cooling-off length. Review the summary before confirming.
Confirm and Save
Click "Confirm" to activate your chosen control. You will receive an email confirmation to your registered address. The limit or restriction takes effect immediately and will remain in place until the specified period expires or you formally request a review.
Contact Support If You Need Help
If you prefer not to manage these settings yourself, simply reach out to our support team via live chat inside your dashboard or by emailing [email protected]. Our agents will apply any requested restriction on your behalf within one hour, at no cost to you.
What aee67 Commits to You
Responsible gaming is a shared responsibility between the platform and the player. Here is what aee67 pledges to every person who chooses to play with us.
Enforce the 21+ Age Gate
aee67 will verify the age of every account holder through KYC checks and will immediately close any account found to belong to a person under 21 years of age, returning all deposits without question.
Honour All Self-Exclusion Requests
Once a self-exclusion request is submitted, aee67 will process it immediately, suspend the account, and ensure no further marketing communications are sent during the exclusion period without exception.
Monitor for Problem Gambling Patterns
Our risk and responsible gaming team monitors account activity for behavioural patterns associated with problem gambling. Where concerning patterns are identified, we will proactively reach out to the player.
Provide Non-Judgmental Support
Every member of the aee67 support team is trained to handle responsible gaming conversations with empathy, confidentiality, and professionalism. No player will ever be made to feel embarrassed for seeking help.
No Predatory Marketing
aee67 will never send promotional offers or bonus incentives to any player who has activated a cooling-off period, time-out, or self-exclusion. We will not use manipulative marketing techniques to encourage excessive play.
Keep Tools Free and Accessible
Every responsible gaming tool described on this page is and will remain completely free of charge for all aee67 account holders. There are no fees, no application forms, and no waiting periods to access basic protections.
Need Support? We Are Always Here
Whether you want to set a limit, take a break, or simply talk to someone about your gambling habits, the aee67 responsible gaming team is available around the clock in English.
Live Chat Support
Access live chat directly from your aee67 account dashboard. Our agents are available 24 hours a day, 7 days a week — including public holidays — to help you activate any responsible gaming tool or answer any questions you have about managing your account.
Email Our Support Team
For responsible gaming requests, account restrictions, self-exclusion, or any related enquiry, email us at any time. We aim to respond within one business day. Please include your registered username in the email subject line.
[email protected]Support Hours
Our full support team operates around the clock in the Bangladesh Standard Time zone (BST, UTC+6). There is no time at which you cannot reach us — responsible gaming requests are treated as priority cases and handled by our dedicated team.
A note on confidentiality: All responsible gaming conversations with the aee67 support team are treated with strict confidentiality. Information shared in the context of a responsible gaming request will not be used for marketing purposes, will not be shared with third parties outside of our legal obligations, and will be handled only by trained staff members with specific responsibility for player wellbeing.
If you feel that you need support beyond what aee67 can provide, we encourage you to speak with a qualified healthcare professional, counsellor, or trusted family member. Seeking help early is a sign of strength, not weakness — and it is the most effective way to prevent gambling from becoming a long-term problem in your life.
Enjoy aee67 — Safely and Responsibly
All the tools you need to stay in control are waiting inside your aee67 account. Play cricket betting, live casino games, slots, and more — with the confidence that aee67 has your back every step of the way.